02 · Support

We're here to help.

Need help with Memry? Reach out, browse the FAQ, or request something specific. We read every message.

Contact

Two inboxes, both staffed by humans.

App support · Account · Privacy

Support inbox

For app support, bug reports, account questions, data deletion, or privacy requests.

General · Press · Partnerships

General inbox

For general inquiries, partnerships, press, or brand questions.

Frequently asked

What is Memry?
Memry is a personal collection app that helps you organize things you love, collect, experience, or want to remember. It's a home for the small worlds you keep building — cafés, cities, books, souvenirs, anything.
Is Memry a photo storage app?
No. Memry is designed around personal collections. Photos can be part of an item, but the focus is organizing memories, places, objects, and experiences beautifully.
How do I sign out or delete my account?
You have three options, depending on what you want to keep:
  • Sign out (keep your data). Settings → Account → Sign out. Local data stays on the device so you can sign back in later.
  • Delete account inside the app. Settings → Account → Delete account. This removes all local Memry data, removes any iCloud-synced copy from your iCloud, and revokes Memry's Sign in with Apple authorization on your behalf via Apple's token-revocation service.
  • By email. Send "Data Deletion Request" to support@memryworld.com.
You can also revoke Memry's Sign in with Apple access at any time in iOS Settings → [your name] → Sign in with Apple.
Where are my collections stored?
Locally on your iPhone by default — that's the only place your collections, items, photos, notes, and locations live unless you opt in. If you turn on iCloud sync for Memry, the same content also syncs across your Apple devices through your own iCloud (via Apple's CloudKit framework). Either way, Memry does not run a server for your content. See the Privacy Policy for details.
Does Memry track me or collect analytics?
No. Memry ships no analytics SDK, no crash-reporting SDK, no advertising SDK, and no cross-app tracking. We use no third-party SDKs of any kind for telemetry. The only time data leaves your device is when you tap "Delete account" — a single, transient call to Apple's Sign in with Apple revocation service through a stateless Cloudflare Worker that keeps no logs and stores nothing about you. See the Privacy Policy for the full picture.
How do I report a bug?
Email support@memryworld.com with your device model, iOS version, app version, and a short description of the issue. Screenshots help.
How do I send feedback or feature ideas?
Email support@memryworld.com. We love hearing how people collect and remember things.
How do I get Memry?
Memry is live on the App Store — download it here. Free to try, with an optional Memry Plus subscription or Founding Lifetime purchase available inside the app.
Which devices does Memry support?
Memry is designed for iPhone (iPhone 12 and later, iOS 17+). Other platforms aren't planned for the initial launch.

Data & deletion

Memry is local-first: by default your collections live only on your iPhone. iCloud sync is optional. We do not run a server for your content. You have three ways to manage deletion:

  • Sign outSettings → Account → Sign out. Local data is preserved on the device for next sign-in.
  • Delete account in-appSettings → Account → Delete account. Removes all local Memry data, removes any iCloud-synced copy from your iCloud, and revokes Memry's Sign in with Apple authorization via Apple's token-revocation service.
  • By emailsupport@memryworld.com with subject Data Deletion Request, to delete any limited account identifier we hold.

You can also revoke Memry's Sign in with Apple access at any time in iOS Settings → [your name] → Sign in with Apple. We respond to verified email deletion requests within 30 days. For full details, see the Privacy Policy.

Bug reports

To help us reproduce the issue, please include:

  • Device model (e.g. iPhone 15 Pro)
  • iOS version (e.g. iOS 17.4)
  • Memry app version (Settings → About)
  • A short description of what you were doing and what happened
  • A screenshot or screen recording, if you have one

Send everything to support@memryworld.com. We aim to respond within two business days.